Constant Technical Support
Distinct provides technical support solutions and services. For fast solutions you can opt for our packages of constant technical support.
Constant Technical Support 1 |
Constant Technical Support 2 |
Constant Technical Support 3 |
Constant Technical Support 4 |
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| Resource type | 3rd level | 3rd level | 3rd level | 3rd level |
| Services included | replacement of hired administrator | replacement of hired administrator | replacement of hired administrator | replacement of hired administrator |
| Availability | Monday to Friday,8-22 | Monday to Friday,8-22 | Monday to Friday,8-22 | Monday to Friday,8-22 |
| Hours included | 20 | 25 | 30 | 50 |
| Intervention time | max 2h | max 2h | immediatelly | immediatelly |
| Intervention hours outside the business hours | 3 | 3 | 4 | 5 |
| Intervention time outside the business hours | best-effort | 8 | 4 | 2 |
| Operating system | Linux/Windows | Linux/Windows | Linux/Windows | Linux/Windows |
| 24/7 monitoring | yes | yes | yes | yes |
| ask for a quote | ask for a quote | ask for a quote | ask for a quote |
