Distinct IP PBX
Advanced digital telephone exchange.
Description
Do you need fast a modern digital telephone exchange with advanced functionalities? You don't want to make heavy weather out of the solution installation or maintenance? Do you want a call center integrated with the internal CRM for communication with your clients?
Benefits
- reduction of the cost generated by in-house implementation (planning, hardware acquisition, installation, colocation, technical support /maintenance, purchased but unused capacity)
- the storage issue is taken over by Distinct
Who can apply to
- the companies that need an advanced internal IP telephone exchange
- the call centers, to receive or to make calls
- the providers of services like IVR (Interactive Voice Response) (product info, promotion registration, etc)
Advantages
- digital telephone exchange provided with most of the advanced functionalities required by a modern company
- it doesn't need installation or maintenance, it could be used immediately
- the terminals could be located anywhere as long as these are connected to the Internet
- the services could be used both with normal telephones and from the work station or smartphone
- the calls registration helps in the quality assurance process from inside the company
- cabling inside the company is no longer needed
- ideal for call center (incoming or outgoing)
- possibility to extract utilization reports
- flexibility: additional applications could be fast developed (IVRs (Interactive active response), integration with the available systems, etc)
- the files could also be virally sow broadcast in other P2P user groups
Characteristics
- call forking (an incoming call will ring on more than one phone at the same time): yes
- call transfer (call transfer to another number): yes
- call hold/music on hold: yes
- call waiting: yes
- conference: yes
- voice messaging: yes
- voice messaging also redirected to e-mail (mp3/wav): yes
- caller ID: yes
- possibility to record the calls automatically or on-request: yes
- access to outgoing calls list: yes (ftp/sftp)
- access to call records: yes (ftp/sftp)
- call record storage: min. 5 days
- accepted telephones: any SIP (SPA Interface Processor) equipment (softphones on computer, adapters to analogical phones - ATA, softphones for smartphone - iPhone, Android, Nokia, etc)
- max. number of simultaneous calls /extensions: 10 (optionally, more)
- 24/7 technical support: yes
- outgoing national minutes included: yes
- numbering: 1 number included (Bucharest-geographical or National non-geographical)
- optional: allocation of a telephone number easy to remember (Silver/Gold)
- optional: possibility to integrate other applications with the exchange (Computer Telephony Integration), e.g.: when receiving a call the client file is displayed in CRM
- IVR (Interactive Voice Response), greeting environment for callers: yes
- the service is located in Distinct Datacenter, it doesn't require installation but for terminals